Incident Manager (m/f/d)


Cologne, DE Bremen, DE Olpe, DE Nuremberg, DE Hamburg, DE Leipzig, DE


Our Mission:

Are you a motivated experienced person, used to working in an international multi-cultural environment, who really wants to make a difference in the open-source world? Are you looking for a role where you can really make an impact?

At Open-Xchange, we decided to leave dead-end jobs where you don't make an impact and offer passionate experts the opportunity to be part of an international team that connects the world and millions of people by developing and delivering open-source technologies.  

We believe it’s crucial to work in an environment where people feel valued, are energized by their work and deliver added value – not only to colleagues, but also to everyone using our products.


So this is what you get at Open-Xchange:

  • You’ll learn from experts and increase proficiency by sharing your knowledge and profiting from theirs.
  • You’ll work with colleagues from all over the world, so connecting people is not only our vision, it’s the way we work.
  • You'll use open-source technology and play your part in the fight against big, dominant companies to keep the internet open.
  • You'll work in a company with the whole tech stack.


Does that sound like the working environment for you? If so, please get in touch and we can start the discussion.

Many experts feel trapped in their job and don't think they can make a difference; however, that’s simply not true – everyone can make a difference! 

Be ready to shape your personal future, and the future of millions of people. 

Join us in our fight for an open internet and deliver added value! All you need to do is get in touch, so click the ‘apply now’ button, fill the form and be in contact. 


Team info:

You will be part of our Support team. Together with your team members you'll have the opportunity to initiate and manage all necessary processes and coordinate with both Open-Xchange support, operations, and management. In collaboration with your team you'll assist the technical teams to restore a critical service operation as quickly as possible, to minimize the impact on the Open-Xchange Services and business operations, coordinate and lead the communication with Open-Xchange customers.


Our tech stack:

  • Commonly known Open Source Services like Postfix, Apache, MariaDB, MySQL, Cassandra.
  • Common protocols HTTP, SMTP, IMAP.

  • Different configuration and deployment tools, e.g. Terraform, Ansible, Kubernetes.


Your new job:

  • You'll be responsible for the Incident and Problem Management of the OX Cloud services.

  • You'll assist the technical teams to coordinate communication and manage escalations during and after Major Incidents.

  • You'll monitor Service Level Agreements (SLAs) of Incident and Problem Tickets.
  • You'll contribute to optimise our support processes.

  • You'll plan and coordinate the Post Incident Reviews.

  • You'll provide monthly reports based on previous Major Incidents.


Your background:

  • You are proficient in Incident and Problem Management. 

  • You have a strong background in Service Operation based on Open Source Technologies running on Linux.

  • You can effectively communicate in English and German verbally and in writing across all levels.
  • You have a good understanding of cloud service architectures built with open source technologies. 
  • You are a team player and you love to share your knowledge and learn from others.
  • You are motivated and creative and want to connect the world through Open Source technology. 


This is what you get at Open-Xchange:

  • The possibility to work full or part time wherever you want in accordance with your needs.
  • Flexible working hours that allow you to successfully combine your home and family responsibilities with work. 
  • Stay up to date with latest tech, by working on modern cloud software in an international team.
  • Sharing thoughts is part of our DNA so expect Workshops and Team Events.
  • Taking part in one of our Communities of Practice. 
  • Time off for volunteer work. 
  • We can discuss further location-related benefits together in an initial talk (company bike, company sports, digital meal vouchers, company pension scheme, subsidy for ergonomic chairs and desks). 


Join the team:

Join us in our fight for an open internet and deliver added value! All you need to do is get in touch, so click the ‘apply now’ button, fill the form and be in contact. 


Your contact person:

Reach out to Justin ( from the People Team. He will be able to discuss current opportunities and tell you more about our exciting vision and mission @OX.